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Help

I’ve found a good site and would like to recommend it to others...

Thank you for considering other carers; the Care Companion appreciates the time you have taken to help.  You can recommend new content by sending us Feedback. You can send it through the FAQs page in the Feedback box on the right-hand side of the page. 

I’m worried about the reliability of these resources… How are they picked?

We understand your concerns and would like to reassure you that all resources have gone through a 3-stage screening process. Our researchers search for and select relevant content, which is double-checked by a second researcher, ensuring its relevance and usefulness. The resources are then confirmed by a panel of your peers, making sure they are helpful to you, as a carer. Only then are they uploaded for you to view.

Why do you want my details?

Entering details about you and the person you care for into the Care Companion allows us to personalise what you see. We adapt the resources recommended for you to make your experience quicker and simpler, giving you the information you need without the hassle.

Things keep popping up on my screen. Can I turn them off?

Of course! You can block pop-ups by adjusting the settings on your computer.

If you are using Internet Explorer:

  • Click on the Tools button
  • Click on "Internet Options"
  • Click Turn Off Pop-up Blocker.

If you are using Google Chrome:

  • Click on the Chrome Menu in the top right of your screen, next to the search box.
  • Select “Settings” from the menu
  • Type “Popups” into the blue search bar
  • The “Privacy and settings” page will now be on the screen. Look to the bottom of the page and click on “Content Settings”
  • Click on “Popups”
  • Slide the bar to the “Blocked” position.

Safari:

  1. Windows users select ‘Safari’ > ‘Preferences’
  2. Click on ‘Security’ at the top of the window
  3. Tick the box ‘Block pop-up windows’ to enable this feature. Untick it to disable it.

How is my information kept secure and confidential?

The Care Companion is managed by the University of Warwick IT Services to ensure that all personal information is kept safe and secure at all times.

I don’t understand some of the terms and words used in the resources…

We have put together a glossary of words and phrases to help you. The Glossary button is located on the top right of the page, next to the FAQ button. If you think we have missed any words or terms and need further help, please let us know by filling in the 'Submit feedback' box on the right-hand side of the FAQ page.

I really like this resource. Can I save it to read again later?

We’re glad you’ve found a resource you find useful. To save your resource, click on the 'Save to My Resources' button, which appears at the bottom of every resource. Alternatively, if you are still reading the resource, there is a button to save it on the top right-hand side of the page.

To look at your resources later, click on Resources. On the Resources page, click on the pink button on the right-hand side labelled View My Resources.

I think that information on a resource is out of date or incorrect…

We appreciate that as our understanding of medical conditions advances, some of the resources we have selected may not be up to date. We would greatly appreciate your feedback, so please highlight this to us by pressing the red button on the right-hand side of the page labelled 'Flag content as out-of-date'. This will notify an administrator, so we can find a more accurate resource for you. You can also give feedback in the 'Submit Feedback' box on the right-hand side of this FAQ page. 

I want to look for a specific topic… Can I?

Please do! On any page of the Care Companion, the blue panel remains at the top of the page. Click on the “Search the site” box on the right-hand side of this bar, typing next to the magnifying glass. Write what you want to search in the box and click on the green “Search” button.

I’ve finished with this resource and want to get back to the Care Companion...

Not a problem! Some of the resources are embedded into our website. This means that when you view them, you are still on the Care Companion. In this case, you can either click on the Home button in the menu bar or simply click on green “Back to Care Companion” button. Alternatively, you may have had to visit the original website (external site). In this case, the website has opened in another tab. Simply close the tab down by going to the very top of the browser and clicking on the “x” for the specific tab you want to close. Your browser should then automatically show the Care Companion again.

I am concerned about confidentiality - will you use my data?

Entering details about you and the person you care for into the Care Companion allows us to personalise what you see. Your data is stored anonymously by the Warwick University IT Services according to the highest security standards, ensuring that your phone number, email address or any other personally identifiable information will never be utilised without your permission. They will also not allow any external organisation or individual to access such information. Only researchers with authorisation will have access to this data for the purposes of research, but such research will only ever look at fully anonymised information.

I want to change my password...

You can change your password by clicking on “My Details” at the top right-hand side of the screen. Next, click on the “My Details” tab. Scroll down the page to “Set New Password” and enter a new password into the white box. We ask you to do this twice to make sure there are no typos in your password.

My tablet/iPad doesn’t show the full page…

Even though you may not be zoomed in, your tablet or iPad may not show the full page of the Care Companion because it needs to be viewed in landscape mode. You can fix this by changing the settings on your device.

For Android tablet users (e.g. Samsung):

  • Turn the device so that it is landscape
  • Open the Settings window
  • Click on ‘Display’
  • Click on ‘Auto-rotate screen’ – this will disable the auto-rotate so that it always stays on landscape.

For Apple tablet users:

  • Turn the device so that it is landscape
  • Swipe your finger from the very bottom of the screen upwards
  • A display should now appear on which there will be a picture of a padlock
  • Click on the padlock icon until it is locked and red.

Logging in every time is irritating, can I save time?

The ‘Remember Me’ function allows you to store your email address and password on the website, so whenever you go onto the Care Companion website, it will automatically take you to your homepage. Never do this on a shared or public device, as this will allow other people to access your information. 

What is Two-Factor Verification?

As the Care Companion is designed to help you with potentially intimate matters, we want to make sure that your information is as secure as possible and minimise the risk of someone else accessing your account. To do this, we ask for two ways of confirming your identity: your email address and your mobile number. Once you have provided this, you will immediately receive a call to that number and an automated message which will give you a 4-digit number that you should enter when asked. This ensures that if you forget your password, we can verify it is indeed you that is resetting your password.

I want to see the full page at once…

You can increase or reduce the size of the Care Companion by changing the zoom. To zoom on your laptop, click on the settings button and adjust the percentage of zoom or pinch two fingers on the touch pad and spread them apart, expanding the screen. If you are using a mobile device, double tap the section you want to magnify.

Why should I keep a journal?

Keeping a journal could be helpful to you in many ways. Not only is it a way to record your daily activities for your own notes, but it could help you record how you are feeling and what occasions are causing the most emotional disruption. You may not be able to avoid such triggers, but being aware of them may make you able to utilise coping mechanisms more effectively. Similarly, recording a diary of what symptoms and challenges the person you care for faces could help you to more accurately report back to their healthcare providers.

I need urgent medical advice for the person I care for!

If you or the person you care for is in a life-threatening situation, dial 999 straight away.

If the situation is not life-threatening, contact your GP or hospital liaison, where possible. They will have a better understanding of your past medical history and should be able to advise upon any new symptoms. If this is not feasible (out-of-hours or this would take too long), dial 111 to speak to NHS staff, who can advise you on what to do next.

I’m struggling to cope and need emotional support...

Sometimes reading advice is not sufficient and you just need someone to talk to. For support any time of the day, contact:

Samaritans: 116 123 “Samaritans are open 24 hours a day, 365 days a year, to listen to anything that is upsetting you, including intrusive thoughts and difficult thoughts of suicide and self-harm”.

SANEline: 0300 304 7000 “Offers emotional support and information from 6pm–11pm, 365 days a year”.

The Silver Line: 0800 4 70 80 90 “If you're an older person (over the age of 55), the Silver Line is there 24 hours a day, 365 days a year to provide information, support and friendship”.

I’m feeling frustrated and want an activity to distract myself...

We understand that caring can have very stressful moments. If you feel like you need a break, head to Resources and scroll down the page to Looking after Myself. This section holds many different supportive sites, highlighting meditation, walks around Coventry and Warwickshire, and support networks to help you feel like you again.

The link you've suggested doesn't work...

Unfortunately, some of the links we recommend may have technical issues or be removed from the internet by the creator. Please let us know if this happens, by pressing the red button on the right-hand side of the page labelled 'Flag content as out-of-date'. This will notify an administrator, so we can find another resource for you. You can also give feedback in the 'Submit Feedback' box on the right-hand side of this FAQ page. 

Submit Feedback

We're trying our best to create this website to be as effective and useful to you as possible. If you have any ideas of how we could improve this service, please get in touch below!

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