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Terms of use

Please read these terms of website use (“Terms”) carefully before using this website as they tell you the rules for using the Care Companion (“our site”).

By using our site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our site. We recommend that you print a copy of these Terms for future reference.


Who we are and how to contact us is a site operated by Warwick University ("We" or “Us”). We are a Corporate Body incorporated by Royal Charter and our Royal Charter Number is RC000678.

Our site is managed by a research team based at Warwick Medical School. To contact us by email, please get in touch with our Site Manager at


Other terms that you need to know about

Our Privacy Notice (linked here), tells you about what we do with the personal information you provide to us when registering and interacting with the site, including how long we keep it for, why we keep it, what you can ask us to do with the data and who to contact if you want to talk to us about this. IT is your responsibility to ensure that you have the  legal basis to process any personal data belonging to another individual on the site, for example you have the requisite power of attorney or have explicit consent of the person whose data you are entering into the Care Companion website. By using Care Companion you are confirming that you have the requisite permissions from any third parties.  -

We may change our Privacy Policy from time to time. We advise you to check the Privacy Policy regularly to make sure you know and understand the terms that apply at that time.  These terms were most recently updated on 1st April 2018.


We may change our site

We may update and change our site from time to time to reflect changes to our interactive services and our users' needs.


If you don't use the site for 6 months

We may contact you by email to check if you want to continue using the site.


We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or that the service will be uninterrupted. We may suspend, withdraw or limit the availability of all or any part of our site for any reason. We will try to give you reasonable notice of any suspension or withdrawal but where it is outside of our control, we might not be able to do that.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of and understand these Terms and the other applicable terms, and that they comply with them.


IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.



When you visit our Website we may send “cookies” to the browser on your computer, even if you do not provide us with any personal data. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a Website. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful as they enable us to recognise you (by a unique number allocated to you) when you return to our Website and so to personalise your return by, for example, customising web pages based on which areas of our Website were previously of interest to you. If you have previously provided us with personal data, then cookies may enable us automatically to fill in your name and other information when, for example, you complete an online form.

Cookies also enable us to compile anonymous, aggregated statistics which help us understand how our Website is used and how we may improve it. It is not possible for cookies to read personal information on your computer and/or to find out any personal information about you.

A list of the different cookies that are used on this Website are set out below, we have categorised these to help you understand the type of function the cookies are performing.

Strictly Necessary Cookies: These cookies are essential in order to enable you to move around our Website and use its features, such as accessing secure areas of our Website. Without these cookies some of the services you have asked for could not be provided.

Performance Cookies: These cookies collect information about how visitors use a Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor and all information collected is aggregated and therefore anonymous. These cookies improve how a website works.

Functionality Cookies: These cookies allow our Website to remember choices you make (e.g. language setting, text size) and provide enhanced, more personal features. They can help provide services such as local weather reports by storing in a cookie the region in which you are currently located. These cookies may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information collected may be anonymous and they cannot track your browsing activity on other websites.

Targeting Cookies: These cookies are used to deliver content more relevant to you and your interests. You are required to consent to our use of cookies and by continuing to use our Website we will accept this as your consent to their use. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website.

Authentication Cookies: These cookies allow our Website to link to third party applications and vice versa to allow authentication of users of our Website and to allow users to remain logged into our Website where necessary.

We use Google Analytics to help us analyse how users use our Website. Google Analytics is a service provided by Google, Inc. that uses cookies to transmit information about your browsing habits to Google for the purposes of compiling statistical reports. Google’s own privacy policy applies to statistics used by Google Analytics, and can be found here:


Don’t SHARE your CARE COMPANION account details!

Your user identification code and password should be or any other piece of information as part of our security procedures (or if we provide this to you), you must kept private and safe.  You must not give this information to anyone else, not even to a friend because sometimes friendships don’t last.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us. We can do this at any time if we think that you have not complied with any of these Terms or with any of the other terms that we have told you apply when you use the site.

If you know or think that someone other than you knows your user identification code or password, tell us as soon as possible by contacting us at


How you may use content on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the content that is published on it.  This content is protected by copyright laws around the world and reserve these rights to ourselves.

You may print off and download extracts of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

However, with the exception of content that you have uploaded yourself, you must not change the paper copies or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you do copy as allowed above, you must always acknowledge our status (and the status of any contributors) as the authors of content on our site.

You must not use any part of the content on our site for commercial purposes (this means you can’t make any money or obtain any other benefit from sharing the content with another person) without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and we may demand that you return or destroy any copies of the materials you have made.


Do not rely on information on this site

The content we provide on our site is provided for your general information only. It is not intended to amount to advice on which you should rely. You should obtain advice specific to your own personal circumstances before taking, or not taking, any action on the basis of the content on our site.

Although we do make reasonable efforts to update the information on our site, we make no legal promises (representations, warranties or guarantees, whether express or implied) that the content on our site is accurate, complete or up to date.


We are not responsible for websites we link to

Where our site links out to other sites and resources provided by others, these links are provided for your information only. By linking to them we aren’t giving our approval of those linked websites or of the information you may obtain from them.

We have no control over the contents of those sites or resources and you should make sure that you read their terms of use and understand those terms as much as these.


Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our site for private individuals’ use. You agree not to use our site for any commercial or business purposes, and we accept no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.


We are not responsible for viruses and you must not introduce them

We do not promise that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site by deliberately introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Rules about linking to our site

You may link to our home page, provided that:

  • you do so in a way that is fair and legal and does not damage our reputation or take advantage of it
  • you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists
  • our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page

We reserve the right to withdraw linking permission without notice.


Which country's laws apply to any disputes?

Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may bring proceedings in Northern Ireland, and if you are resident of Scotland, you may bring proceedings in Scotland.

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